Legal terms and conditions

By making a reservation at HOSTEL BARAJAS MADRID SL, you agree to the following terms and conditions: Reservation Confirmation Once the reservation is made, you will receive a confirmation email with the details of your reservation. Please note that the reservation confirmation and printed receipt are not valid as an invoice.

Reservation Process Offer of Reservations and Prices In accordance with current regulations, particularly Law 34/2002 on Information Society Services and Electronic Commerce, HOSTEL BARAJAS MADRID SL provides information about all possible reservations, their characteristics, and prices in the corresponding section for making the reservation. However, HOSTEL BARAJAS MADRID SL reserves the right to withdraw, replace, or change the offers provided to customers through its website by making changes to the content. Therefore, the products and services offered on HOSTEL BARAJAS MADRID SL's website are subject to the current General Conditions in each case. Additionally, the company may cease to offer access to the mentioned products and services without prior notice at any time.

Price Indication Each offered reservation will have an indicated price, which will include, if applicable, VAT or other applicable taxes. The prices shown on the screen will be the current ones at all times, except for typographical errors. If the price differs for the mentioned reason, HOSTEL BARAJAS MADRID SL will inform the customer via email before charging the reservation.

Información previa a la reserva HOSTEL BARAJAS MADRID SL informa que el procedimiento de reserva a través de sus sitios web se detalla en la sección correspondiente para la formalización de la reserva. Asimismo, HOSTEL BARAJAS MADRID SL proporciona acceso a las condiciones de uso en el mismo sitio web. Al realizar una reserva con HOSTEL BARAJAS MADRID SL a través de su sitio web, el usuario o cliente declara expresamente que conoce, entiende y acepta dichas condiciones de uso y las Condiciones Generales. Además, el usuario declara ser mayor de edad y tener la capacidad jurídica necesaria para acceder a los sitios web de HOSTEL BARAJAS MADRID SL y realizar la contratación a través de los mismos. El usuario es responsable de tratar de manera confidencial y responsable la identidad y la contraseña obtenidas al registrarse como cliente, y no debe divulgarlas a terceros.

Availability The availability of offers provided by HOSTEL BARAJAS MADRID SL through its website may vary depending on customer demand. Although HOSTEL BARAJAS MADRID SL periodically updates its database, the requested reservation by the customer may not be available at that time. In such a case, HOSTEL BARAJAS MADRID SL will send an email to the customer informing them of the impossibility to provide the reservation.

Payment Methods HOSTEL BARAJAS MADRID SL will request the credit card details of the reservation holder for reservations made through its website to ensure its effectiveness. Please note that the establishment does not charge the credit card upon making the reservation as the card is only used as a guarantee. The establishment reserves the right to verify the validity of the credit card before the arrival of the customer.

The payment for the stay will be made two days prior to check-in. Upon completing the payment, the customer will receive a link with instructions for arrival, which will include the electronic key to open the doors of the establishment, the room, and the locker. HOSTEL BARAJAS MADRID SL or its trade name HOSTELFLY only accept payments by credit card or, at the express request of the customer, in cash. Bank transfer is not a valid option for payment. The corresponding invoice for the reservation will be automatically sent by email after check-out.

Reservation Cancellation If the cancellation is made at least 72 hours prior to the arrival date, the establishment will not make any charges. In case of canceling the reservation outside this period or in case of no-show, the amount of one night will be charged to the credit card, and the reservation will be canceled. Non-refundable Rates The reservation conditions for non-refundable rooms are different from the general conditions of the hostel. The full amount of the stay will be charged at the time of reservation. This amount is non-refundable, and the reservation cannot be changed or canceled. Check-In / Check-Out Check-in can be done from 2:00 PM onwards. Check-out must be done before 11:00 AM on the day of departure. Withdrawal In accordance with Article 103 of Law 3/2014 of March 27, amending the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or can deteriorate or expire rapidly, are exempt from withdrawal. Data Protection HOSTEL BARAJAS MADRID SL informs that the personal data provided by the customer will be incorporated into its processing system in order to facilitate, expedite, and fulfill the commitments established between both parties. HOSTEL BARAJAS MADRID SL undertakes to process the data lawfully, fairly, transparently, appropriately, relevantly, limitedly, accurately, and up-to-date, adopting all reasonable measures for them to be deleted or rectified without delay if they are found to be inaccurate. The data will be kept for the strictly necessary period to comply with the aforementioned provisions. The customer has the right to access, rectify, limit the processing, delete, transfer, and object to the processing of their personal data, as well as to revoke the consent given for the processing of such data. These rights can be exercised by sending a request to the provided postal address or email. Applicable Legislation and Jurisdiction The relationship between the user and HOSTEL BARAJAS MADRID SL will be governed by the current and applicable regulations in Spanish territory. In case of dispute, the parties may submit their conflicts to arbitration or resort to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. HOSTEL BARAJAS MADRID SL has its registered office in MADRID, Spain. Please note that this translation is provided for informational purposes and may not be an exact representation of the original text.